SOL'S Stone Zip Hooded Sweatshirt

Trackable shipping available within 2 working days on all instock products.

Products instock ship next day if purchased before 4pm, and within 2 days if purchased after 4:30pm

We offer a 30 day returns policy on all unwated items within 30 days of delivery. This includes unused, unworn, and all faulty items

Timeframe:

Please contact us with your request to return within 30 days from the delivery date.

Conditions:

Items must be unused, unworn, and in their original packaging with tags attached.

Faulty items must be accompanied with pictures email to hello@lovesoundsrecords.co.uk before returns can be processed

Refunds/Exchanges:

Returns are processed as refunds to the original payment method or as exchanges for different sizes or colors. 

Return Costs:

You are within your rights to process your own returns by emailing hello@lovesoundsrecords.co.uk for returns instructions. We also offer a free pickup and returns service for all customers via dpd collection. 

Exceptions:

Certain items, like personalized or perishable goods, may be excluded from the return policy. 

Faulty Items

We will accept returns for faulty, damaged, or non-as-described items.  Please note we quality control check every item prior to packaging and delivery.

Notifying us:

Please forward all returns enquiries to hello@lovesoundsrecords.co.uk within our 30 days returns period so that we can procesds your return promptly. 

Return Methods:

Contact us via hello@lovesoundsrecords.co.uk or message us on 07508794774 for returns address details, free collection bookings and all otger returns equiries.0 We do not have a physical store to return productys purchased online. 

Processing Time:

Please allow up to 5 working for the return to be processed and the refund to appear on your account. 

Our Recommendations

To properly care for apparel, prioritize reading and following the care instructions on the garment label, washing less frequently, and using gentle detergents. Avoid using fabric softeners and opt for low temperatures when washing, especially for delicate fabrics. Air drying clothes is often a better option than machine drying, and proper storage in a cool, dry place can help extend the lifespan of clothing. 

Detailed Care Instructions:

Read the Care Label:

Every garment should have a care label with instructions on washing, drying, and ironing. Follow these instructions closely to ensure the longevity and appearance of your clothing.

Wash Less Frequently:

Washing clothes after each wear is often unnecessary. Airing out garments and spot-treating stains can be effective alternatives to washing.

Wash Inside Out:

Washing clothes inside out protects the exterior from friction and fading.

Low Temperatures:

Use cold or low-temperature washes (max 30°C) to minimize shrinkage, fading, and damage to delicate fabrics.

Gentle Detergents:

Use non-bio or eco-friendly detergents to avoid harsh chemicals that can damage clothing.

Avoid Fabric Softeners:

Fabric softeners can break down fibers and may cause stains in the future.

Sort Clothes:

Sort laundry by color and fabric type to prevent color transfer and damage to delicate items.

Spot Treat Stains:

Remove stains as soon as possible to prevent them from setting into the fabric.

Air Dry:

Air drying helps prevent shrinking, fading, and damage compared to machine drying.

Proper Storage:

Store clothing in a cool, dry place to prevent mold and mildew and ensure proper aeration.

Consider Hand Washing:

For delicate fabrics, hand washing can be a gentler alternative to machine washing. 

Dry Cleaning:

Only dry clean garments that the care label specifically recommends.

Use a Washing Net:

For delicate items, use a washing net to protect them from damage during machine washing.

For all further queries please contact us at hello@lovesoundsrecords.co.uk or 07508794774

Under each product there is a Size Guide option, please see the example sizing guide for this product below:

SOL'S Stone Zip Hooded Sweatshirt

Size:XS;Chest (to fit):35/36
Size:S;Chest (to fit):36/38
Size:M;Chest (to fit):38/40
Size:L;Chest (to fit):41/42
Size:XL;Chest (to fit):43/44
Size:XXL;Chest (to fit):45/47
Size:3XL;Chest (to fit):47/49

We are happy to help you with any questions you might have from fit advice to order updates.

All of our emails are answered by a small team in in the heart of London. Customer service is available from Monday to Saturday. Please note that our customer service team is generally out of the office on Sundays, and we will do our best to get back to you within 1 business day. 

If you'd like to speak with one of our team members, please send us an email at hello@lovesoundsrecords.co.uk or text 07508794774 with your name, order number, or any questions you may have.